Sometimes, a business that goes through a lot of prescription drugs can return unused products to the manufacturer for credit. There are multiple reasons why a drug could be deemed “non returnable”. Many times the reasoning behind a non returnable drug is an issue with its condition, the date range that it is allotted for returns, and other policies set by the manufacturer.

Here are the most common reasons a drug may not qualify for credit upon return:

Damaged 

If the product has been defaced it is most likely unreturnable. This includes labels and packaging of the drug as well as the drug itself.

Outside of Date Range

Drugs expire like almost everything else, and there are guidelines to when these products can be returned for credit. If a drug is too far from or past expiration the product could be outside of its eligibility for return.

Manufacturer Policies 

Drugs that were sold at a discount are usually non returnable. Many times products that are short-dated will still be sold at a fraction of the price since they are closer to expiring. Manufacturers may also decide not to accept returns or can have certain guidelines that are specific to what they will accept and when. For example, a manufacturer can deny return for partially filled products or set a minimum quantity that they will accept.

Let Us Help

Policies are subject to change and for this reason it is important to keep updated versions of the policies associated with the products in your pharmacy’s inventory. Our consultants are trained to help you get the most out of the return process. Call us at (800)470-7725 for further questions or inquiries.